FREQUENTLY ASKED QUESTIONS ૮₍´｡•ᵕ•｡`₎ა💬
🍓 Where is the order being shipped from?
All items are shipped from the United Kingdom!
🍓 Do you ship internationally?
Yes! :)
🍓 What are the shipping prices?
Shipping is calculated at checkout, please add items to your cart for shipping to be calculated.
🍓 How long will it take for me to get my item?
Each order takes between 2-5 days to be processed (potentially longer for custom orders). After the order is processed, the time it will take for it to reach your address depends on where you are based. All orders are being shipped from the United Kingdom.
- UK: 2-5 days
- Europe: 1-2 weeks
- USA, Canada, Australia & everywhere else: 3-6 weeks
Please keep in mind that these are approximate shipping times only, and may be affected by things like weather, strikes and the holiday season. I have no control over the postal system, so once your order has been shipped it's out of my hands.
🍓 Do you accept custom orders?
I am open to custom orders, yes! Check out the Custom Orders page for set options, or get in touch with me if you'd like to discuss something else :)
I always retain the right to decline a custom order for any reason. Content that promotes hate or bigotry will be denied.
🍓 Something went wrong with my order.
Contact me through the CONTACT page or at delightfullydinkyshop@gmail.com and I will try my best to help!
🍓 How can I change my address?
If you've ordered something with an incorrect address, please contact me via the CONTACT page or at delightfullydinkyshop@gmail.com ASAP quoting your order number. Please keep in mind that I can only change the address if the order hasn't been shipped yet.
Alternatively, if you have an account and want to change your address for future orders, you can do this by logging into your account in the top right corner.
🍓 Will my package have a tracking number?
If you select Tracked shipping at checkout, yes. Tracking is not available with Standard shipping.
I always recommend getting a tracking number, as without one, there will be nothing I can do if something happens to your package! Missing mail is rare, but it can happen.
🍓 I have a question that isn't answered here.
Please get in touch with me via the CONTACT page or at delightfullydinkyshop@gmail.com!